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Customers must record a full unboxing video starting from the sealed package until the product is fully shown and tested (if applicable).
The 7-day checking warranty is valid only if an unboxing video is provided.
Claims without a proper unboxing video will not be accepted under any circumstances.
The unboxing video must be submitted within 7 days of receiving the package. Claims after this period will not be entertained.
Send the unboxing video via our official support channel (WhatsApp or Messenger – as provided by the seller).
We use trusted courier services such as M&P (Muller & Phipps) and Leopard Courier Services.
Standard delivery time for Cash on Delivery (COD) orders is 4–6 working days.
In case of unexpected delays or uncertain situations, delivery may take slightly longer.
We provide tracking IDs for all shipments.
If you require faster delivery, we recommend placing your order with advance payment.
If you prefer a different courier service, we can arrange that only for advance payment orders.
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